Isn't it frustrating when you have to deal with an unhappy customer face-to-face, by email, or on the phone, especially when you're using your second language? It can be a big challenge to express yourself clearly and help a customer resolve their problem, while at the same time trying to show empathy and remain professional. This course is designed to help you get the confidence and English expressions needed to resolve issues either over the phone, in person, or in writing.